1. Current beta
Save2Obsidian’s currently available beta features are free. Because there is no active checkout and no subscription charge during the free beta, there is currently no payment to refund.
2. Future subscriptions
If paid plans launch, subscriptions will be billed through Creem. The checkout will show the price, billing interval, currency, taxes where applicable, and renewal terms before purchase. Monthly plans will renew each month and annual plans will renew each year unless canceled before the next renewal date.
3. 14-day refund request window
For a future first-time subscription purchase, you may request a refund within 14 calendar days of the initial charge by emailing support@save2obsidian.com. Include the email associated with the purchase and, if available, the Creem order or transaction ID.
Approved refunds will be returned to the original payment method through Creem. Your bank or payment provider may take additional time to display the refund.
4. Renewals and duplicate charges
Renewal charges are generally non-refundable once a new billing period starts, except where required by law. Contact us promptly if you believe you were charged twice, charged after a timely cancellation, or charged in error. We will investigate with Creem and correct verified billing mistakes.
5. Cancellation
Canceling a future subscription stops its next renewal. Unless a refund is approved or local law requires otherwise, access to paid features will continue until the end of the already-paid billing period.
6. Abuse and legal rights
We may decline refund requests that show evidence of fraud, abuse, or repeated misuse of this policy, subject to applicable law. Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction.
7. Contact
To request a refund or ask a billing question, email support@save2obsidian.com. We will aim to respond within five business days.